Matthew Collard

Led end-to-end evaluation and implementation planning for the NICE/Actimize Xceed fraud prevention platform, producing business requirements that enabled real-time fraud detection across ACH, wires, checks, and RTP payment channels. Defined source-to-target data mapping and SFTP ingestion specs for auditable cross-system data transfer.

• Elicited and documented functional & technical requirements from multiple frontline business units
• Conducted gap analysis and process mapping for STIP reconciliation workflows
• Identified automation opportunities reducing manual processing time

Built automated data ingestion and reporting pipelines in Python to standardise non-uniform membership data, enforce quality rules, and surface discrepancies across 76 sub-groups — eliminating 100+ hours/month of FTE manual effort.

• Automated validation pipeline for 76-sub-group enrollment dataset — eliminated 100+ FTE hours/month
• SQL monitoring of enrollment workflows across systems with differing primary keys
• Led team of 6 analysts in organisation-wide capacity analysis delivering year-long improvement roadmap
• Reduced full-time processing hours by 2% monthly through targeted workflow improvements

Coordinated shift planning for daily production goals exceeding 300,000 units. Applied advanced Excel analysis of associate production data to develop coaching strategies for 80+ hourly associates.

• Set building and regional shift records of 475,000 units via cross-department labor coordination
• Increased process headcount by 80% through strategic staffing

Nine years of progressively responsible leadership — supervising soldiers, managing high-value equipment, and leading small teams through 700+ combat missions. Conducted high-level command briefings and collaborated on long-term unit strategy.

• Led 700+ combat missions across multiple deployments
• Earned Drivers Badge for sustained accident-free record